For further information about saying ‘no’ click here
How to say ‘No’
- Be clear & brief so the other person is certain about what you’re saying
- You can be warm and friendly, but firm and polite
- There is usually no need to say ‘sorry’ or to give long explanations when you say no; it is your right to decide what you do (just as other people decide what they do)
- It is generally best to avoid making excuses or placing blame when you’re saying no – be honest
Here are some ways of saying ‘no’ in different situations. Each of them fits with the ‘rules’ of saying no above – which ones do you prefer?
Hello, can I interest you in buying this amazing new multipurpose cleaner?
Please can you organise the next big family gathering?
Would you like to come to London with me to the theatre tomorrow?