What matters to you

A guide to making a complaint

Making Informal Complaints
We aim to provide caring, high quality services and are always pleased to receive feedback from you, your family or friends. Through gaining feedback we are able to focus our attention to areas of improvement which will make the biggest difference to patient experience. If you wish to make a complaint, please feel free to approach the staff who have been caring for you. They will endeavour to resolve any issues and concerns immediately to your satisfaction. If you would like to make an informal complaint or comment to Sussex MSK Partnership East Senior management you can:

Write to
Sussex MSK Partnership East
PO BOX 3196
Eastbourne
East Sussex
BN21 9QH

Email
smskpcomplaints.east@nhs.net

Phone
0300 300 0003

If you wish to make a formal complaint, please click here to download our complaint procedure leaflet.