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Patient is at the heart of everything we do icon. click to find out more about us and how to contact us

Our Patient Care Advisors are here for you, ready to answer any questions or concerns that you may have. We are a busy service and try to prioritise urgent enquiries. 

To help you decide if you need to call us, please consider the following things that may answer your query.

FAQ icon. Click to navigate to frequently asked questions pages

Have you checked our Frequently Asked Questions?

Some of your routine questions may have already been answered.
Please check our FAQ’s HERE.

Letter icon, click to navigate to our clinic locations page

Have you received a letter from us?

Please check your letter for details and contact information. If we have referred you to another service/healthcare professional, for example Physiotherapy, Pain Management, Rheumatology – the elected service will be responsible for your care and should be your first point of contact. If you cannot locate their contact information in your letter, you may also find it HERE.

Feedback icon. Click to navigate to our page advising how to give your complaints, comments or concerns

Do you have a concern, some feedback, or need to make a complaint?

We understand that health issues can be worrying and will discuss any concerns with you in a polite and respectful manner, and ask that you treat our staff in the same way.

In the first instance, our Patient Care Advisors may be able to help and would be happy to discuss any matters with you. We always appreciate feedback about our service as it can help us improve the patient experience.

If, however, you would like to log your concern, offer formal feedback, or make a formal complaint,  please follow the process outlined HERE.

If the above has not answered your query, we would be happy to take your call, email or letter.

Contact Details


0300 300 0003

Lines are open:

Monday – Thursday 08:00 – 18:00

Friday 08:00 – 17:00

Please note lines are closed daily between 12:00 – 14:00
Excludes public holidays.
Please note: Calls may be recorded for quality purposes.




Sussex MSK Partnership East
PO Box 3196
BN21 9QH