COMPLAINTS, COMMENTS
& CONCERNS

When making an informal complaints – 
We aim to provide caring, high quality services and are always pleased to receive feedback from you, your family or friends. Through gaining feedback we are able to focus our attention to areas of improvement which will make the biggest difference to patient experience. If you wish to make a complaint, please feel free to approach the staff who have been caring for you. They will endeavour to resolve any issues and concerns immediately to your satisfaction. If you would like to make an informal complaint or comment to Sussex MSK Partnership East Senior management you can:

Write to –
Sussex MSK Partnership East
PO BOX 3196
Eastbourne
East Sussex
BN21 9QH

Email –
smskpcomplaints.east@nhs.net

Phone –
0300 300 0003
We understand that health issues can be worrying and will discuss any concerns with you in a polite and respectful manner, and ask that you treat our staff in the same way.

When making a formal complaint – 
If you do wish to make a formal complaint, please download our leaflet via the button below. This document will outline the process and provide you with the appropriate contact details. Thank you.