YOUR FEEDBACK ON OUR SERVICE
96% of patient responses rated our service as good or very good. (reporting month March 2022)
Every day questionnaires are sent to our patients to find out your views on what we did well and what we could do better. All replies are read and many alterations have been made to our service as a result of your comments and feedback. Unless you choose to tell us your name all questionnaires are anonymous to make sure that you feel able to answer the questions honestly. Before your appointment we ask whether the arrangements for your appointment with an advanced practitioner were suitable for you and how helpful our team of patient care advisers were. After your appointment we ask questions about your experience with the advanced practitioner. If you see a physiotherapist, nurse, surgeon or other member of the MSK team you may be asked to fill in similar questionnaires by the hospital or clinic where your treatment takes place.
Patient comments March 2022
- “I was impressed with how I was treated from start to end of my appointment. I particularly liked the fact that on arrival I was given a print out, that was waiting for me at reception with my name on, regarding my condition to read whilst waiting. I thought this an excellent idea.”
- “Efficient service. Overall an informative and reassuring experience. All good.”
- “Dealt with professionally and in understood language not jargon. I was referred to a consultant for further investigation, with whom I have since had a consultation and placed on his waiting list for surgery. Entirely satisfied“
- “Brilliant service, quick, efficient and all the staff helpful and obliging“