We hope that this will provide you with an understanding of what to expect and what procedures to follow when you attend your appointment. 

During the initial stages of the Coronavirus (COVID-19) pandemic our services were altered in line with national guidance and government advice.  Due to changes in this advice and with an easing of these restrictions regarding lockdown and attending appointments we have re-opened our MSK services to patients.

The majority of our appointments will continue to face to face initially.  After this first appointment, and in discussion with your clinician, a decision will then be made with you as to the next course of action.

If you or any member of your household experience any of the following symptoms prior to your appointment, please DO NOT attend your appointment and instead contact Sussex MSK Partnership East to rearrange your appointment:

  • A new, continuous cough.
  • A high temperature.
  • A loss or change in your normal sense of smell or taste.

If you have these symptoms, you must also contact NHS 111 for advice and guidance.

Despite the recent changes to national COVID-19 guidance, when attending your appointment you MUST:

  • Wear a face covering at all times unless you are exempt.
  • Sanitise your hands on entry.
  • Respect social distancing measures at all times.
  • Only attend your appointment at your appointment time (to avoid large numbers of patients in waiting rooms).
  • Attend on your own unless you have a carer who needs to accompany you, or you are dependent on another person for your care.

Clinicians will be wearing personal protective equipment (PPE) and you will likely be screened prior to your entry for your appointment, including having your temperature checked.

Please watch the video below for how a face to face appointment will look.  This shows an appointment at Eastbourne Health Care Centre.  Each site may vary and the guidance for each is outlined below.

Meridian Surgery, Peacehaven  
  • Please enter through the Sutton Road door. The front door will remain closed to the public.
  • You will be required to wear a mask/face covering to enter the building and to use the hand gel provided.
  • A member of staff will let you in wearing the recommended PPE, ask you some further screening questions and accompany you to the waiting area using the lift or patient staircase.
  • Please avoid entering other areas of the building
  • You can use the patient toilet facilities in the Green Waiting Room.
  • Please exit through the Sutton Road door

 

Eastbourne Health Care Centre, Wartling Road, Eastbourne  
  • Please wait outside the main entrance a couple of minutes before your appointment time and you will be called in by a clinician.
  • You will be required to wear a mask/face covering to enter the building and to use the hand gel provided.
  • The clinician will ask you some further screening questions and take you directly to the consultation room.
  • Elderly patients and those with mobility issues may be able to wait inside. Please inform reception on arrival.
  • Please exit directly following your appointment

 

Quintin Medical Centre, Hailsham  
  • Please come to the front door and ring the bell a couple of minutes before your appointment time.
  • You will be required to wear a mask/face covering to enter the building and to use the hand gel provided.
  • You will screened on arrival for any symptoms of COVID and your temperature checked. You will then be directed by the waiting area.
  • Social distancing throughout the practice is required.

 

Disclaimer: Sussex MSK Partnership East is not responsible for external content from youtube.com