Face to face appointment guide

Should you be asked to come in for a face to face consultation, you will be screened by the Clinical Referral and Assessment Service (CRAS) Team via telephone when booking your appointment. The assessment will include the following screening questions:

• Do you or anyone in your household have coronavirus?
• Do you have a new, continuous cough?
• Do you have a high temperature (37.8° or over)?
• Do you have anosmia (a loss of or change in your normal sense of smell or taste)?
• Does anyone in your household have a new, continuous cough, a high temperature or anosmia (a loss of or change in your normal sense of smell or taste)?

If you answer yes to any of the above questions, you will be advised not to have your appointment, should self-isolate and follow the NHS COVID-19 advice on testing or call NHS 111 for further information. If you are advised this, please call SMSKPE once you have completed your self-isolation and have been told by NHS 111 that you are able to attend appointments again.

Please watch the video below for how a face to face appointment will look.  This shows an appointment at Eastbourne Health Care Centre.  Each site may vary and the guidance for each is outlined below.

Site
Meridian Surgery, Peacehaven	Please enter through the Sutton Road door. The front door will remain closed to the public. You will be required to wear a mask/face covering to enter the building and to use the hand gel provided. A member of staff will let you in wearing the recommended PPE, ask you some further screening questions and accompany you to the waiting area using the lift or patient staircase. Please avoid entering other areas of the building You can use the patient toilet facilities in the Green Waiting Room. Please exit through the Sutton Road door
Eastbourne Health Care Centre,   Wartling Road, Eastbourne	Please wait outside the main entrance a couple of minutes before your appointment time and you will be called in by a clinician. You will be required to wear a mask/face covering to enter the building and to use the hand gel provided. The clinician will ask you some further screening questions and take you directly to the consultation room. Elderly patients and those with mobility issues may be able to wait inside. Please inform reception on arrival. Please exit directly following your appointment
Quintin Medical Centre, Hailsham	Please come to the front door and ring the bell a couple of minutes before your appointment time. You will be required to wear a mask/face covering to enter the building and to use the hand gel provided. You will screened on arrival for any symptoms of COVID and your temperature checked.You will then be directed by the waiting area. Social distancing throughout the practice is required.

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