Family and Friends Test

88% of patients would recommend our service to their friends and family. (reporting month Jan 2020)

All NHS services in England are required to ask patients the “Family and Friends Test” question so do not be surprised if you answer this on many occasions. It asks: “How likely are you to recommend our service to friends and family if they needed similar care and treatment?” You are encouraged to add a sentence to explain why you have answered in the way you have as that helps us see where things are going well or not. The question will be altered slightly in the next few months.

Our questionnaires

Every day questionnaires are sent to our patients to find out your views on what we did well and what we could do better. All replies are read and many alterations have been made to our service as a result of your comments and feedback. Unless you choose to tell us your name all questionnaires are anonymous to make sure that you feel able to answer the questions honestly. Before your appointment we ask whether the arrangements for your appointment with an advanced practitioner were suitable for you and how helpful our team of patient care advisers were. After your appointment we ask questions about your experience with the advanced practitioner. If you see a physiotherapist, nurse, surgeon or other member of the MSK team you may be asked to fill in similar questionnaires by the hospital or clinic where your treatment takes place.

Patient comments January 2020
  • “Very impressed by the advanced practitioner who covered all areas in the discussion extremely well”
  • “Very helpful appointment, the follow-up treatment has proved effective”
  • The person who contacted me by phone was very polite and gave me all the details When I asked her to repeat the time and date to ensure I remembered them she did so but told me she would send a letter that day which would arrive prior to my appointment with all the information The letter and the next working day as promised”