94% of patient responses rated our service as good or very good. (reporting month June 2021)
Every day questionnaires are sent to our patients to find out your views on what we did well and what we could do better. All replies are read and many alterations have been made to our service as a result of your comments and feedback. Unless you choose to tell us your name all questionnaires are anonymous to make sure that you feel able to answer the questions honestly. Before your appointment we ask whether the arrangements for your appointment with an advanced practitioner were suitable for you and how helpful our team of patient care advisers were. After your appointment we ask questions about your experience with the advanced practitioner. If you see a physiotherapist, nurse, surgeon or other member of the MSK team you may be asked to fill in similar questionnaires by the hospital or clinic where your treatment takes place.
Patient comments June 2021
- “ I was treated by a very professional member of staff who explained in detail what was needed to be done next and informed me of my options. I will be referred for an ultrasound and injection. All staff I encountered were absolutely brilliant”
- “The Care and Treatment that I received was extremely good. On Time, professional, clear and concise in explanation, and given with dignity. I was very impressed, with the quality of Service”
- “I felt my experience was very good because I was listened to not talked at.”