Sussex MSK Partnership East Privacy Notice

 We aim to provide you with the highest quality care. To do this, we must keep records about you and the care we provide for you.

Health records are held on paper and electronically and we have a legal duty to keep these confidential, accurate and secure at all times in line with Data Protection Laws.

Our staff are trained to handle your information correctly and protect your privacy. We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report on how we are doing. We may use your details to contact you with regards to patient satisfaction surveys relating to services you have used. This is to improve the way we deliver healthcare to you and other patients.

We use your contact details to send you questionnaires to request feedback on our services.  The questionnaires are sent on our behalf by a third party which does not keep your contact details once they have sent you a letter, email or SMS on our behalf

Your information is never collected for direct marketing purposes, and is not sold on to any other third parties. Your information is not processed overseas.

Information collected about you to deliver your health care is also used to assist with:

  • Making sure your care is of a high standard.
  • Using statistical information to look after the health and wellbeing of the general public and planning services to meet the needs of the population.
  • Assessing your condition against a set of risk criteria to ensure you are receiving the best possible care.
  • Preparing statistics on our performance for regulatory bodies.
  • Helping train staff and support research.
  • Supporting the funding of your care.
  • Reporting and investigation of complaints, claims and untoward incidents.
  • Reporting events to the appropriate authorities when we are required to do so by law.

The legal reason for processing data for these purposes is that it is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the patient, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems.

If we need to use your personal information for any reason beyond those stated above, we will discuss this with you. You have the right to ask us not to use your information in this way. However, there are exceptions to this which are listed below.

  • the public interest is thought to be of greater importance for example:
  • if a serious crime has been committed
  • if there are risks to the public or our staff
  • to protect vulnerable children or adults.
  • we have a legal duty, for example registering births, reporting some infectious diseases, wounding by firearms and court orders
  • we need to use the information for medical research. We have to ask permission from the Confidentiality Advisory Group (appointed by the NHS Health Research Authority)

Data Protection laws give individuals rights in respect of the personal information that we hold about you. These are:

  1. To be informed why, where and how we use your information.
  2. To ask for access to your information.
  3. To ask for your information to be corrected if it is inaccurate or incomplete.
  4. To ask for your information to be deleted or removed where there is no need for us to continue processing it.
  5. To ask us to restrict the use of your information.
  6. To ask us to copy or transfer your information from one IT system to another in a safe and secure way, without impacting the quality of the information.
  7. To object to how your information is used.
  8. To challenge any decisions made without human intervention (i.e. automated decision making)

Should you wish to lodge a complaint about the use of your information, please contact the service on the details below.

Write to
Sussex MSK Partnership East
PO BOX 3196
Eastbourne
East Sussex
BN21 9QH

Email:smskpcomplaints.east@nhs.net

If you are still unhappy with the outcome of your enquiry you can write to:

The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF – Telephone: 01625 545700.