Patient Care Advisor team

We have a team of Patient Care Advisors who are happy to help with any query you might have about your musculoskeletal referral, appointments or treatment.

We can be contacted in a number of ways:

By phone: 0300 300 0003

By email: sussexmskeast.contact@nhs.net

By post: If you would like to write to us you can do so at the below address:

Sussex MSK Partnership East PO Box 3196 Eastbourne BN21 9QH

Our opening hours are Monday – Friday 8am – 5pm. Please note our phone lines are open from 8am-12pm and 2pm – 5pm.

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Senior Leadership Team

If you are not a patient and would like to contact our Senior Leadership Team you can do so in a number of ways:

By phone: 01323 819871

By post: If you would like to write to us you can do so at the below address:

Sussex MSK Partnership East PO Box 3196 Eastbourne BN21 9QH

We are open 9am – 5pm, Monday to Friday.
 
We are closed on public holidays and bank holidays.

Patients, Carers and Families Forums

We hold regular forums across our area in Eastbourne, Polegate, Seaford, Hailsham, Crowborough, Newhaven, Peacehaven, Lewes, Uckfield, Mayfield and Heathfield. The meetings last 3 hours and include a light lunch

For further information

Patients, Carers and Families Forums

Or if you would like to contribute your ideas or views, or to request an invite to future forums, please feel free to contact us by email: sussexmskeast.contact@nhs.net or phone: 0300 300 0003.

A guide to complaints

Making Informal Complaints

We aim to provide caring, high quality services and are always pleased to receive feedback from you, your family or friends. Through gaining feedback we are able to focus our attention to areas of improvement which will make the biggest difference to patient experience. If you wish to make a complaint, please feel free to approach the staff who have been caring for you. They will endeavour to resolve any issues and concerns immediately to your satisfaction. If you would like to make an informal complaint or comment to Sussex MSK Partnership East Senior management you can:

Write to
Sussex MSK Partnership East
PO BOX 3196
Eastbourne
East Sussex
BN21 9QH

Email
smskpcomplaints.east@nhs.net

Phone
0300 300 0003

If you wish to make a formal complaint, please click here to download our complaint procedure leaflet.

Your understanding matters

It is fundamental that you feel fully involved in your health decisions and it is therefore highly important to us that we provide information which is accessible to everyone.

If you would like any of your letters or any of the patient information or other materials in another language or in large print, please contact us and we will arrange for this. Please also note that we are able to provide interpreting services, both face to face and over the phone, for all appointments if we know in advance.